MISO PSYCHO FAQ ♡

SHOPPING & PRODUCTS

What is MISO PSYCHO?
MISO PSYCHO is two sides of the same wardrobe. MISO is soft, playful, feminine and a little sweet. PSYCHO is dark, edgy, rebellious and a little unhinged. Pick your side... or wear both. ♡

Are MISO and PSYCHO different brands?
They're two sides of MISO PSYCHO. You'll find different styles, graphics and aesthetics on each side, but everything ships from the same place and comes from the same brand.

Are your products limited edition?
Yes. We intentionally keep many of our product runs limited. Once something sells out, we may not bring it back, so if you love it, don't wait too long.

Will sold-out items come back?
Sometimes! Some pieces may be restocked, while others are one-and-done. Follow us on social media or join our email list to hear about restocks and new drops.

SIZING ♡

How do I know what size to order?
Check our Size Guide before ordering. We have separate measurements for tops, bottoms, bikinis and panties.

What if I'm between sizes?
For a more fitted look, consider sizing down. If you prefer more room or coverage, size up. For stretchy bottoms and panties, consider both your measurements and how you prefer them to fit.

Are your sizes true to size?
Fit can vary slightly between styles because different garments have different fabrics, cuts and amounts of stretch. We recommend comparing our measurements to a similar item you already own.

Still not sure what size to choose?
Send us a message before ordering. We'd rather help you find the right fit than have you order the wrong size. ♡

ORDERS & SHIPPING ♡

Where do you ship from?
All MISO PSYCHO orders ship from Detroit, Michigan.

How long does shipping take?
Please allow 5–10 business days for your order to arrive after it ships.

How will my order be shipped?
Orders are shipped via USPS.

Will I receive tracking?
Yes! Once your order ships, you'll receive an email with your USPS tracking number.

My tracking hasn't updated. What should I do?
Tracking can sometimes take 24–48 hours to update after your shipping confirmation is sent. If your package is delayed after that, we recommend checking directly with USPS.

Can I change my shipping address after ordering?
Contact us as soon as possible if you entered the wrong address. Once an order has shipped, we're unable to change the delivery address.

Do you ship internationally?
If international shipping is available at checkout, the available destinations and shipping options will be displayed there.

RETURNS & EXCHANGES ♡

What is your return window?
You have 30 days from the date your order is delivered to request a return.

What condition does my item need to be in?
Items must be unworn, unused and in their original condition with original tags attached. Items must be free of makeup, deodorant, perfume, stains, pet hair and other signs of wear.

Can I return panties or intimate items?
For hygiene reasons, panties and other intimate items cannot be returned or exchanged unless they arrive damaged or defective.

How do I start a return?
Contact us within 30 days of delivery with your order number, the item you'd like to return and the reason for your return. We'll provide the return instructions.

Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective or incorrect.

When will I receive my refund?
Once your return arrives and passes inspection, your refund will be issued to your original payment method. Your bank or payment provider may require additional processing time.

BIKINIS & INTIMATES ♡

Can I return a bikini?
Bikini returns are subject to our return requirements. Items must be unworn, unused and in their original condition.

Can I return panties?
Because of hygiene concerns, panties are final sale unless they arrive damaged or defective.

How should I determine my bikini size?
Check the Bikini Size Guide for separate measurements for bikini tops and bottoms. Bikini bottoms have stretch, so consider both the listed measurement range and your preferred fit.

PRODUCT CARE ♡

How should I care for my MISO PSYCHO pieces?
Always check the care instructions included with your specific garment. Following the recommended washing and drying instructions will help keep your piece looking its best.

Will colors look exactly like they do on my screen?
Colors can vary slightly depending on your monitor, phone and screen settings. We do our best to photograph and represent each product accurately.

CUSTOMER SERVICE ♡

How can I contact MISO PSYCHO?
Reach out to us through our Contact Us page with your order number and as much information as possible. We're a small brand, so please give us a little time to get back to you.

I received the wrong or damaged item. What should I do?
Contact us before sending anything back. Include your order number and photos of the item so we can take care of it.

♡ ONE LAST THING

Why should I shop MISO PSYCHO?

Because your wardrobe doesn't have to pick a side.

Be MISO today.
Be PSYCHO tomorrow.
Wear both whenever you want.

Thanks for being here. ♡